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SHIPPING

All orders will be sent from Germany. International shipping is currently available WORLDWIDE. We ship 100% carbon neutral. Orders to the United States and Canada are shipped via UPS Express.

Please check prices in the table below. If you have any questions, do not hesitate to connect with us via our contact page. We love hearing from you.

We offer free shipping to Germany on orders above €70 as well as to EU countries on orders above 140€. Please note that returns are excluded from this offer. Free shipping orders to EU countries are shipped via UPS Standard, when applicable.

Country Shipping Costs Delivery Time
Germany (DHL GoGreen) 4,95€ 2-3 business days
United Kingdom (DHL GoGreen)
9,95€
5-8 business days
United Kingdom (UPS Standard)
12,95€ 2-3 business days
All EU Countries (DHL GoGreen)
9,95€
5-8 business days
All EU Countries (UPS Standard)
12,95€ 2-3 business days
Non-EU Europe (DHL GoGreen)
13,95€
5-8 business days
Non-EU Europe (UPS Standard)
16,95€ 2-4 business days
USA & Canada (UPS Express)
19,95€
2-3 business days
Rest of the World (UPS Express)
upon request
upon request

Please keep in mind that this is an estimated delivery time provided by our carriers. On rare occasions your package can arrive outside the estimated timeframe.

  • For orders outside of Germany, import taxes, customs fees and charges can be levied by the destination country. Import duties and taxes are levied by the respective import customs office and are charged to the recipient. Additional charges for custom clearance are fulfilled by the recipient. For more information please contact your local customs office.
  • Any international orders unclaimed will be sent back to us and the customer will be expected to pay for re-delivery.
  • We won't leave parcels unattended. If you are not available to claim the package, it will be delivered to your local Post Office for pick-up.
  • We can't re-direct orders once dispatched, so please triple check the address provided before confirming your order. 

RETURNS

While we hope that you will love your new WOODSTRK piece(s), if for some reason you are unhappy with your purchase, we will happily accept your unworn/unwashed items within 14 days of the delivery date.

You have the right to open the package to check your order. Due to health regulations, all products must be returned in their original condition - unworn, unwashed and not damaged. It’s important that the products have all tags and liners attached and are returned in their original packaging.

Please try on garments over underwear and do not remove the sanitary slip. It is at our discretion to determine if the returned item has been soiled. If an item is deemed soiled, orders will not be accepted for a return or merchandise credit.

Returns that exceed the 14 days will not be accepted. Please note, that the shipping costs in case of a return are not covered by us.

Also note that we do not accept returns on discounted items or items purchased on sale. However, this does not apply to temporary discount offers. 

Additional non-returnable items:
* Gift cards

Do I need to pay for my return?

Yes, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To return your product, please mail your product to: 

Katrin Bielawski
Gertigstr. 25 
22303 Hamburg
Germany

Depending on where you live, the time it may take for your exchanged product to reach us, may vary.

Please use a traceable or insured method such as a recorded delivery, as we can't refund items that have been lost on their way back to us. Hence, we can't guarantee that we will receive your returned item.

We reserve the right to refuse refunds on any items believed to have been worn or damaged since dispatched from us.

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. The refund will be made within 14 days after the product has returned to us. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 48 hours. It may take up to 7-10 business days for the refund to be fully processed.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@woodstrk.com.

Exchanges 

We are happy to replace items if they are defective or damaged.  If you would like to exchange it for the same item, send us an email at hello@woodstrk.com and send your item to: Jollassestieg 2, Hamburg, HH, 22303, Germany.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.